For North American orders:
If you have not received your parcel within the expected amount of time, please email firstname.lastname@example.org and we'll be able to investigate further for you.
For International orders:
Orders are shipped with Royal Mail – Standard Delivery, unless another method is requested. Royal Mail - Standard Delivery does not provide tracking information. Delivery can take up to 3 weeks (and sometimes longer, depending on where you are shipping to), and packages will be left at the local post office if nobody is at home to receive the package. Just in case it has arrived there and no note was left at your door, try checking your nearest post office!
If you are concerned about delivery, we suggest that you pay the small fee to have your parcel trackable. This can be done at check-out.