We take much time and care in making our products and we insist on them being of the very highest quality; thus our products carry a one-year warranty on manufacturing defects in materials and workmanship.
Please note that our warranty does not cover wear and tear, products damaged by misuse, accident, modification or unauthorized alterations, or products purchased from an unauthorized third-party Stonz dealer.
If you think your Stonz product is defective, please contact us at firstname.lastname@example.org. Please be prepared to provide the following to our support team:
- A proof of purchase or Order Number (if purchased from stonzwear.com)
- Pictures clearly displaying the damage
- The size and style of your product
- Shipping address, including postal code
What is 'Wear and Tear'?
Wear and Tear is damage that naturally and inevitably occurs as a result of normal use. Common examples of wear and tear that would not be covered under the one-year warranty include colours fading, fabric wearing thin, stains, rips or tears, abrasions on bottom of soles when you walk and general breakdown of the materials over the years.
Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.